Return Policy
At Noviex LLC, we are committed to providing reliable B2B products and professional customer service. Returns are subject to the following terms and applicable manufacturer or distributor requirements.
1. Return Period
Eligible products may be returned within 30 days of delivery, unless otherwise stated on the quotation, invoice, product page, or manufacturer terms.
A Return Merchandise Authorization (RMA) must be obtained from Noviex LLC before returning any product.
2. Return Eligibility
To qualify for return, products generally must be:
In new and resalable condition
Complete with original packaging
Accompanied by manuals, accessories, cables, and documentation
Free from physical damage, alteration, or misuse
Returned with the authorized RMA information
Products returned without authorization may be refused.
3. Restocking Fee
Eligible returns may be subject to a 20% restocking fee, depending on the product, manufacturer, distributor, and condition of the returned merchandise.
Additional manufacturer or distributor restocking charges may apply where applicable.
4. Non-Returnable Products
Certain items may not be returned, including:
Activated software or software licenses
Downloadable or electronically delivered products
Subscription and cloud-service products
Customized or configured products
Special-order products
Clearance or final-sale merchandise
Opened consumables
Products specifically designated as non-returnable
Products restricted from return by the manufacturer or distributor
5. Damaged or Incorrect Products
Customers should inspect shipments promptly upon delivery.
If a product arrives damaged, defective, incomplete, or different from the product ordered, please contact Noviex LLC as soon as possible and retain all original packaging, shipping labels, and documentation.
We may request photographs, serial numbers, packaging information, or other documentation necessary to process the claim.
6. Defective Products
Defective products may be subject to the applicable manufacturer warranty, repair, replacement, or return procedure.
Depending on the manufacturer, Noviex LLC may assist the customer with obtaining warranty support or coordinating the applicable return process.
7. Return Shipping
Customers are generally responsible for return shipping costs unless the return results from an error by Noviex LLC or the product was confirmed damaged or defective upon delivery.
Returned products should be properly packaged and shipped using a trackable and adequately insured method.
Noviex LLC is not responsible for merchandise lost or damaged during return transportation.
8. Original Shipping Charges
Original shipping, expedited shipping, freight, special handling, and other delivery-related charges are generally non-refundable, except where the return results from an error attributable to Noviex LLC.
9. Free-Shipping Orders
If an order originally qualified for free shipping and is later returned, the actual outbound shipping cost may be deducted from the refund where permitted and applicable.
10. Refund Processing
Approved refunds will normally be issued to the original payment method after the returned merchandise has been received, inspected, and approved.
Processing times may vary depending on the payment provider, manufacturer, distributor, or financial institution.
11. Partial Returns
Products purchased as kits, bundles, promotional packages, or multi-item configurations may be required to be returned as a complete package.
Partial returns may result in adjustments to promotional pricing, discounts, or refund amounts.
12. Special Orders and B2B Procurement
Products sourced specifically for a customer, project, quotation, contract, or purchase order may be subject to special manufacturer or distributor return restrictions.
Customers should confirm return eligibility before ordering specialized, high-value, configured, or project-specific merchandise.
13. How to Request a Return
To request an RMA, contact:
Noviex LLC
607 Woodcombe Dr
Houston, TX 77062
Phone: 346-781-6959
Email: sales@noviexllc.com
Please include your order number, product part number, quantity, and reason for return.
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