Shipping Policy
At Noviex LLC, we work with established manufacturers, distributors, warehouses, and fulfillment partners to provide dependable shipping and order fulfillment for our B2B customers.
1. Shipping Coverage
Noviex LLC primarily ships within the United States. Certain products, locations, or destinations may be subject to manufacturer, distributor, carrier, export, or shipping restrictions.
2. Free Shipping
Eligible orders of $100 or more qualify for free standard shipping within the contiguous United States.
Free shipping may not apply to:
Oversized or overweight products
Freight or pallet shipments
Expedited shipping
Special-handling products
Alaska, Hawaii, U.S. territories, or remote destinations
Manufacturer-direct products with special freight requirements
Any applicable shipping charges will be displayed or communicated before order completion.
3. Order Processing
Orders are processed after payment authorization, product availability, pricing verification, and any required business or compliance review.
Processing times may vary based on product availability, distributor warehouse location, manufacturer requirements, and order size.
4. Delivery Estimates
Estimated delivery dates are provided for convenience and are not guaranteed unless a guaranteed delivery service has been specifically purchased and confirmed.
Delivery times may vary because of carrier delays, weather, inventory changes, manufacturer processing, holidays, or other circumstances outside the reasonable control of Noviex LLC.
5. Multiple Warehouses & Split Shipments
Products may ship directly from Noviex LLC, authorized distributors, manufacturers, or multiple fulfillment centers.
An order containing multiple products may therefore arrive in separate shipments with different tracking numbers and delivery dates.
6. Tracking Information
Tracking information will generally be provided once a shipment has been processed and released to the carrier.
Tracking activity may take additional time to appear in the carrier's system after the shipping label is generated.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Additional charges resulting from incorrect addresses, refused deliveries, address corrections, or unsuccessful delivery attempts may be the responsibility of the customer.
8. Freight & Oversized Products
Large, heavy, industrial, or oversized products may require LTL freight, palletized shipping, lift-gate service, inside delivery, or other special handling.
Additional freight charges may apply and may be quoted separately before shipment.
9. Damaged Shipments
Customers should inspect packages promptly upon delivery.
If a shipment appears damaged, please retain:
The original packaging
Shipping labels
Product packaging
Photographs of visible damage
Delivery documentation
Report shipping damage to Noviex LLC as soon as reasonably possible so we can assist with the applicable carrier, distributor, or manufacturer claim.
10. Lost or Missing Shipments
If tracking indicates delivery but the shipment cannot be located, or if a shipment appears lost in transit, contact Noviex LLC promptly.
We may coordinate with the carrier or fulfillment partner to investigate the shipment and determine the appropriate resolution.
11. Order Changes & Cancellations
Once an order has entered fulfillment or has been transmitted to a manufacturer or distributor, changes or cancellations may not be possible.
Special-order, configured, manufacturer-direct, or non-returnable products may be subject to additional restrictions.
12. Shipping Delays
Noviex LLC is not responsible for delays caused by events beyond our reasonable control, including carrier interruptions, severe weather, natural disasters, manufacturer shortages, supply-chain disruptions, government actions, labor disputes, or transportation interruptions.
13. International Shipping
International shipping, where available, must be approved separately and may be subject to additional freight charges, customs duties, taxes, export-control requirements, and destination restrictions.
Customers are responsible for applicable import duties, customs charges, and local taxes unless otherwise agreed in writing.
14. Contact Us
For shipping questions, tracking assistance, or freight quotations, contact:
Noviex LLC
607 Woodcombe Dr
Houston, TX 77062
Phone: 346-781-6959
Email: sales@noviexllc.com
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